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Refund policy

Refund and Return Policy for LUXURY BAGPARTY

1. Overview

At LUXURY BAGPARTY, we aim to ensure that you are fully satisfied with your purchase. If you are not entirely satisfied with your order, we’re here to help. Please read our return and refund policy below to understand how we handle returns and refunds for pre-owned luxury handbags.

2. Return Eligibility

To be eligible for a return:

  • The item must be in the same condition as when it was received.
  • The item must have all original packaging and tags (if applicable).
  • Returns must be initiated within 7 days of the delivery date.

Non-Returnable Items:
Please note that certain items are final sale and cannot be returned:

  • Handbags marked as "Final Sale" or "Non-Returnable"
  • Customized or personalized items
  • Gift cards

3. Return Process

  • Initiate a Return: Email us at luxurybagparty@gmail.com with your order number, reason for the return, and any photos if there is an issue with the product.
  • Return Authorization: Upon review, we will provide instructions for the return, including a return authorization and shipping instructions. Unauthorized returns may not be accepted.
  • Shipping the Return: You are responsible for covering return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we do not guarantee that we will receive your returned item.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Partial Refunds: In certain situations, only partial refunds are granted:

  • Items with obvious signs of use or wear
  • Any item not in its original condition, or damaged due to reasons not related to our error

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same model, contact us at luxurybagparty@gmail.com with details, and we’ll assist with the exchange process if inventory allows.

6. Damaged or Defective Items

If you receive a defective or damaged item, please contact us within 7 days of receipt at luxurybagparty@gmail.com with photos and details of the issue. We will assess the damage and may offer a replacement or refund as appropriate.

7. Non-Refundable Fees

Please note:

  • Original shipping charges are non-refundable.
  • Any restocking fees (if applicable) will be deducted from your refund.

8. Contact Us

For any questions or further assistance with returns or refunds, please contact us:

LUXURY BAGPARTY
Email: luxurybagparty@gmail.com